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Avira AntiVir PersonalEdition Classic Help |
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Avira AntiVir PersonalEdition Classic Help |
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Info and Service :: Contact information
If you have any questions or requests concerning the Avira AntiVir PersonalEdition Classic product range, we will be pleased to help you. If you require technical support, product information or other information, you can contact one of the addresses given below. General information on us and our products can be obtained from our website http://www.free-av.com.
Contact
Avira GmbH
Lindauer Str. 21
D-88069 Tettnang
Germany
Phone:
+49 (0)911 - 800 900
Fax:
+49 (0)911 - 800 90 99
Internet:
Email:
Technical support
Avira AntiVir PersonalEdition Classic support provides reliable assistance in answering your questions or solving a technical problem.
All necessary information on our comprehensive support service can be obtained from our website http://www.free-av.com/support.
So that we can provide you with fast, reliable help, you should have the following information ready:
Version information. These can be found in the Avira AntiVir PersonalEdition Classic Control Center under the menu item Help :: About AntiVir PersonalEdition Classic :: Version information.
Operating system version and any Service Packs installed.
Installed software packages, e.g. anti-virus software of other vendors.
Exact messages of the program or of the report file.
Suspicious files
Viruses that may not yet be detected or removed by our products or suspect files can be sent to us. We provide you with several ways of doing this.
Select the file in the Quarantine Manager of the Control Center and select the menu item Send file via the context menu or the relevant button.
Send the required file packed (WinZIP, PKZip, Arj etc.) in the attachment of an email to quarantine@antivir-pe.de. As some email gateways work with anti-virus software, you should also provide the file(s) with a password (please remember to tell us the password).
False positives
If you believe that Avira AntiVir PersonalEdition Classic reports something about a file that is most likely ôcleanö, send the required file packed (WinZIP, PKZip, Arj etc.) in the attachment of an email to quarantine@antivir-pe.de. The subject of the email should be ôfalse positiveö. As some email gateways work with anti-virus software, you should also provide the file(s) with a password (please remember to tell us the password).
